1. Introduction
At Inspire IT Solutions, we strive to provide top-quality Information Technology services and products. If you are unsatisfied with your purchase, we offer a clear Refund and Return Policy to ensure fairness and transparency.
2. Eligibility for Returns and Refunds
We accept returns and issue refunds based on the following conditions:
Physical Products (IT Services and Equipment)
- Items must be returned within 3 days of delivery.
- The product must be unused, undamaged, and in its original packaging.
- If an item is defective or damaged upon arrival, customers must notify us within 24 hours with proof (photos or videos).
- Free deliveries are available in Banepa, Dhulikhel, Panauti, and Nala, but return shipping costs are the customer’s responsibility unless the return is due to a defect.
Digital Products & IT Services
- Due to the nature of digital products (software, website development, etc.), we do not offer refunds unless the service fails to meet the agreed specifications.
- If there are technical issues with our service, we will attempt to resolve the problem before issuing a refund.
3. Non-Refundable Items
The following are non-refundable:
- Downloadable software, plugins, or digital products.
- Customized IT solutions or website designs.
- Products that have been used, altered, or damaged by the customer.
4. Refund Process
- To complete your return, we require a receipt or proof of purchase.
- To request a refund, contact us at mail@inspireit.com.np with your order details and reason for return.
- Once the return is approved, refunds will be processed within 5-7 business days via the original payment method.
- Refunds may take additional time depending on the banking or payment provider policies.
5. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
6. Cancellation Policy
Customers can cancel orders within 12 hours of placing them. Once an item has shipped, cancellations are not possible.
7. Contact Us
📍 Namobuddha Road, Panauti-6, Kavrepalanchok, Bagmati Province, Nepal
📧 mail@inspireit.com.np